Opportunities and opportunities are determined by ordinary accumulation; without accumulation, everything is empty talk.

After the celebration champagne was opened, Long Jianhua cried glasses with everyone and returned to the table at the beginning.

The staff member was there, but the food on the table disappeared.

Seeing that Long Jianhua was really back, the staff came forward with a smile and said, "Dr. Long, the steak is already cold, and the salad and red wine will taste, so I packed it up and I will get you a new serving. Do you still have to be the same?"

He was stuck, "Do you remember what I ate just now?"

The staff nodded, "Red wine, seven-ripe black pepper steak, celery, carrots, cucumbers, bitter vegetable salad."

He was stagnant again and then said "Thank you, it's the same."

He didn't expect that the staff would be trained to this extent at the Jockey Club.

Taking into account the slight changes in food flavor, consumers' behavior preferences are also remembered.

This is the content collected by customer information, which is what high-end service personnel should have, and falls within the scope of customer relationship management.

The concept of customer relationship management was not officially proposed until 1999, but at the beginning of this year, the United States had proposed the concept of "contact management", which specifically collected all information about customers' contact with companies.

After the staff brought the red wine, steak and salad over to place it, Long Jianhua stopped her, "What's your name?"

The staff kept calm as usual, "Mr. Long, my name is Lin Lin."

He continued, "Have you been to college?"

Seeing her nodding, “What major do you study?”

Lin Lin's chin was squeezing in, "Dr. Long, I graduated from Management Science Engineering of Xiangdao Huawen University in seven or eight years."

Then he smiled and said, "I just heard from Mr. Yu's introduction and found out that you are a visiting professor at our university and have brought such great honor to my alma mater."

Long Jianhua smiled, "You will also bring glory to your alma mater in the future."

Then he asked, "Did you remember my recipe just now? Is it your own habit or is it the Jockey Club requested?"

Lin Lin crossed her hands on her lower abdomen and kept smiling, "Dr. Long, I think I have to do this to serve customers better."

Long Jianhua was a little unbelievable, "Have you read books in this area?"

Lin Lin shook her head, "I am taking the accounting exam now, which I came up with in my daily work."

This is amazing. Before I knew it, I discovered the guiding ideology and concept of corporate management.

But later generations have never heard of Lin Lin managing a great man. He may have changed careers and worked as an accountant, and buried such a talent.

"Lin Lin, why do you have to take the accounting exam? Don't you want to continue doing this?"

Lin Lin smiled bitterly, "Dr. Long, I have to pay for the schooling of a younger brother and a younger sister. Master one more skill and you can take the second and third positions in the future."

He asked lightly, "How much money do you think you can make? Can your body and time meet your part-time job requirements?"

She shook her head, "I don't know yet, but I won't know if I don't try it."

He looked up at her, "I invite you to work in our reincarnation, with a monthly salary of 5,000."

Lin Lin's face showed a little excitement, "Dr. Long, what are your requirements for my job?"

"Don't take the accounting exam, but continue to deepen and expand the experience you summarized. In a few years, you will be a senior management scientist. In the rebirth, you mainly contact customers with sales and summarize how to improve your relationship with customers."

She seemed incredible, "Dr. Long, do you think I can deepen and expand this?"

He ate a steak and said lightly, "This is worth studying. If you want, we can make specific details in the future."

At this time, Principal Huang came with a glass of wine, "Professor Long, what are you talking about?"

Long Jianhua pointed at Lin Lin, "She unconsciously used the concept of "contact management" proposed by the United States at the beginning of this year. I want to invite her to our company."

Principal Huang laughed and said, "I didn't expect you to find talents everywhere. If you don't mind, tell me?"

After Long Jianhua told what Lin Lin did, Principal Huang said in surprise, "She is very smart, you are very sharp, and you will all succeed."

He turned his head and said to Lin Lin, "If you can, you are welcome to apply for the master's degree in our school. We hire Professor Long as a visiting professor in the School of Management. You can follow him in the future."

Long Jianhua laughed, "Principal, are you putting pressure on me."

Principal Huang patted his shoulder, "Your perspective is very unique, and such a person needs your own guidance."

Lin Lin stayed for a while and asked hesitantly, "Can I?"

Long Jianhua and Principal Huang looked at her at the same time, "You are very good."

Those who can summarize such a theory in their work must be very attentive.

As long as you are careful, what can’t be done?

Both of them have seen countless people, so they can still see Lin Lin's mental state more clearly.

Long Jianhua added, "You can go to my place to work, with a monthly salary of 5,000 yuan; if you are willing to do some sales work, your salary can be increased; but the focus of my hope is on research. I just thought of a name for this project, customer relationship management."

Principal Huang slapped his palm, "The name Professor Long seems to have a wide range. You said that the United States just proposed contact management, and you are now proposing customer relationship management. Is it a broader territory?"

Long Jianhua nodded, "This concept is not very comprehensive yet, we can deepen it; at the same time, we can broaden it and make it into a course."

Principal Huang slapped him suddenly, "Professor Long, that's it! Next month, we will hire you as a professor from our school's School of Management. Kobayashi, you are ready to take the graduate students in our school and give you a full scholarship. At the same time, I promise you will follow Professor Long to study 'customer relationship management'."

Long Jianhua smiled bitterly, "Principal, the child has not been born, but his name has been chosen."

Principal Huang patted his shoulder, "Don't management say that everything needs to be planned? This is within the scope of the plan."

Lin Lin was excitedly bowed to Principal Huang and Long Jianhua, "Thank you, Principal, thank you Professor Long!"

Mr. Hong and Yu walked over with big glasses.

"Dr. Long, why did you eat here and leave Principal Huang here?"

Principal Huang laughed, "You don't know, Lin Lin's habit just now made Professor Long discover a new research topic. I just wanted to hire Professor Long as a professor in our school and take Lin Lin as a graduate student."

Yu Dazhao pointed at Long Jianhua, then at Principal Huang, and smiled, "You two, one is keen and the other is cunning."
Chapter completed!