First of all, in terms of rectification methods, he must improve the management system, strengthen employee training and management of book sources.

specific measure:

The first is to set up a complaint hotline and a comment book. The phone number and comment book will be placed in a conspicuous position in each store to ensure that if there are complaints, as long as the customer leaves their contact information, feedback will be provided.

The second is to set up a special review department. From now on, there will be dedicated personnel responsible for reviewing the content of books.

Third, for middle school students, the borrowing time has been changed. Taking into account the actual situation, in the future, books will only be borrowed during winter and summer vacations.

But correspondingly, membership fees will no longer be charged, only deposits will be collected, and all original payments will be refunded after the membership expires.

And the processing result is:

1. Although the superior's handling opinions have not yet come down, Huimin Reading Club fully accepts the punishment and handling opinions of the law enforcement agencies. It should be fined and fined, and it should stop business and study. It will comprehensively review itself to ensure that similar situations will not happen again.

Second, a cash reward of 500 yuan will be given to each of the customers' parents who helped them discover the bad books and the reporters who reported on it, and the two leaders of the book club will apologize to the customers and their parents in person for this matter.

Third, the public is welcome to continue to supervise. If anyone finds similar harmful reading material in our company again, report it to our company. Once confirmed, the company will give a cash reward of 500 yuan in the same manner.

Fourth, we sincerely apologize to customers who no longer trust our company and want to withdraw from membership due to this incident, and will provide a full refund.

5. We would like to express our sincere gratitude to the customers who are still willing to trust the book club and retain their membership.

We will also make appropriate compensation in advance for the possible impact of the book club's suspension of business and study on everyone.

Regardless of the final outcome, all customers who continue to remain members will have their memberships extended for half a year free of charge.

6. Employees who have quarrels with customers will have their monthly bonus of ten yuan deducted, apologize to the customers in person on their behalf, and then be criticized and educated internally.

Good guy! It’s all about spending money!

A one-year membership card only costs 12 yuan! How much do we have to pay to make it back?

Hey, the reporter made a lot of money! He earned half a year’s salary from just one book! How appropriate!

These thoughts are the most direct feelings of those who have read all the announcements.

Everyone knows that for a book club with a public welfare nature, this is not just a small expense.

Everyone was shocked by this announcement from Huimin Reading Club. Its boldness was unprecedented.

With bonuses and membership extensions, a huge investment of tens of thousands of yuan can be withdrawn at any time.

The determination and courage are astonishing.

What's even more amazing is that they were able to act quickly and implement it without any carelessness. This courage and execution ability are unparalleled.

After the Ganqing announcement was posted, Ning Weimin was not idle. His next step was to call the Beijing Evening News and contact the reporter who wrote the report.

In addition to informing Huimin Book Club of the announcement content, let them supervise themselves to fulfill the above commitments.

In this way, under the witness of reporters that day, Ning Weimin found the parents of the high school student, Zhang Shihui and the employee who had the quarrel, apologized on the spot in turn, and gave the other party and the reporter cash rewards in full.

They can't even think about it. Ning Weimin's reasoning is very powerful - I know you are not doing it for money, but we still have many shortcomings that need supervision from the whole society. Only if we have the courage to take responsibility and actively improve can we truly

Let society feel at ease and make progress.

In this way, the photos of the scene and Ning Weimin's attitude once again appeared on the pages of the "Beijing Evening News" as social news, this time almost three-quarters of the page.

Even in today's environment where media and information are not very developed, Huimin Book Club has aroused heated discussions in the society for its generous measures, and public opinion is boiling because no company has ever seen anything like this done.

.

More and more people are paying attention and marveling at Huimin Book Club's decisive handling and apology.

Someone thought about the benefits of the book club, "Huimin Book Club has really benefited me a lot. I'm afraid that the book club will go bankrupt and people like us will no longer have such a convenient place to borrow books."

place."

Others said, "Who hasn't made a mistake? Just change it. To be fair, Huimin Book Club is not sincere, it is just a state of negligence. This kind of mistake is inevitable in any bookstore. On the other hand, you see

Looking at the places that deliberately sold these books and periodicals in May and were found to have problems, no one apologized to the society like the Huimin Book Club. If the books were not confiscated, then it was nothing more. Who would care?

Damn it! There is really no need to cling to the Huimin Book Club and beat it to death with one blow."

There are also intellectuals who love books and say, "money-driven actions do not reflect true intentions. But Huimin Reading Club is indeed what the people need. It is outstanding and leading in management, unique and far ahead of its peers. Especially this positive aspect

Yes, correcting the wrong attitude is just like the rare treasure white jade, pure and flawless, revealing the inner elegance and purity. I hope the relevant authorities will fully consider the actual needs of the people and give Huimin Reading Club a chance."

Even the high school student's father expressed it in the evening newspaper.

"Look at the commotion that happened. We originally wanted an explanation, but we never thought of causing such a big fuss. I regret it now, because I made a fuss out of a molehill. This book club is good, and the apology attitude satisfies us. Moreover, they also

It's not about making money, I really want to do good things. If this matter really causes the book club to close its doors and leaves everyone with no place to read, I won't be able to bear it. To be honest, I have no objection to Huimin, as long as I wait for my son

After he is admitted to college, I will let my son borrow books from Huimin."

The people of China are really so cute.

The majority of people are reasonable, and they are more kind and empathetic.

As long as you do it right, no one will really care about it.

This kind of public opinion is of great help to Huimin Book Club, and it will also be easier for the law enforcement department.

In the end, the board fell down without any injuries - the business was suspended for three days for rectification, and a fine of 30,000 yuan was imposed.

But what is even more surprising is that this incident did not end there. On the contrary, it made Huimin Book Club a model in the industry.

After the reopening, the crowds were huge and the energy was high.

After this incident, not only did almost no one quit, but the number of members also increased, and many people came to apply for membership.

Because Ning Weimin, who knew the traffic password and its benefits, was not idle, he took the opportunity to set up counters inside and outside the book club to sell the original soundtrack tape of the movie "Li Xianglan" in the form of a free movie poster for members.

This not only promoted the sales of tapes, but also rapidly increased the number of members, which greatly flattened operating costs.

Not only that, there are also many people who come to donate books. Many people think that the Huimin Book Club is not managed well, and the financial losses caused by this crisis are not small. They are willing to donate their useless books for free to the book club.

do one's best.

As a result, these scenes were reported by the "Beijing Evening News" and made public news again.

Now, the people who were watching the joke were all dumbfounded, and finally realized that they themselves were the joke.

Zhang Shihui, who was still a little bit hurt at first, finally changed her mind.

I feel that "suffering small losses and taking advantage of big gains" is indeed the right way. I have made great progress in my business philosophy and have benefited a lot.

He had to admire Ning Weimin's unique strategy and foresight, and his ability to turn bad things into good things.
Chapter completed!