Chapter 91 Phone call from an industrial boss

Xiao Li is the director of a customer service department of Qilu Satellite TV.

As customer service personnel, their work is considered very easy in the customer service world. It is completely different from other customer service personnel who sit in front of the phone all day long and the ringing sound never stops.

Just because they are the customer service staff of the TV station

Originally, no one would call the TV station on weekdays, let alone Qilu TV. Because the TV station has poor ratings, the audience is also the regular old viewers, who have long been accustomed to the current program schedule.

, so I can receive ten calls a day, which is a lot.

But today

Jingle bell——

Not two seconds after I put down the last call, another call came in.

Xiao Li went crazy and picked up the phone. He suppressed the mood of thundering at the ceiling and said patiently: "Hello, hello, this is the customer service hotline of Qilu Satellite TV. How can I help you?"

"Hello!"

The voice on the other end of the phone was a very calm-sounding male voice: "I watched "Conquest" last night, but unfortunately, I only started watching the second episode, and it was still halfway through the broadcast, so

I haven't watched most of the content and have missed it. For such a good TV series, can you arrange to re-broadcast it during the day?"

Sure enough, it's "Conquest" again!

Xiao Li was not surprised at all.

Because he was so busy today and took so many calls, it can be said that it was all thanks to this TV series!

But it is obvious that he, a customer service agent, is nothing more than a media and a doormat to be insulted.

Even if you are a supervisor!

To put it bluntly, the bullshit problem can't be solved because he doesn't have the authority at all.

There is no explanation above on how to solve similar problems.

So at the end of the day today, they were actually all arguing.

There is no way, you don’t have the authority, you can’t do anything, how can you just say something so certain?

"Okay, I have recorded the report for you. I will report your needs to the leaders in the station as soon as possible. Please wait patiently."

Xiao Li said this and received a thank you before hanging up the phone.

Xiao Li took a deep breath, and instead of covering the phone again immediately, he put it aside and hung it up.

He couldn't stand it anymore and had to urge the leader.

Although I have already given feedback to the leader, the leader is just like a stupid person. He has no reaction at all. After leaving an ambiguous sentence of "OK, I understand, I will deal with it", until now, Mao has not followed up.

.

But if this continues, the agents in the customer service department will go crazy!

So Xiao Li decided to urge it.

Here, he took a thick stack of demand registration records, went to a leader's office, knocked on the door, and entered.

This is the deputy director of their TV station.

"Director Zhou, the thing is like this, our customer service department really can't handle it anymore."

Xiao Li put a large notebook on the desk: "Look, there are already so many in three hours."

"Xiao Li." Deputy Director Zhou stopped replying to WeChat and straightened his face: "Young people must calm down. The station has no arrangements for some things. Don't complain about hardship and tiredness all the time. You

We must remember that our job is to serve the public. How can it be disrespectful to complain about trivial matters and complain that we are tired and can’t stand it anymore?”

"But Director Zhou, now they are talking about letting the drama "Conquest" be rerun. In fact, we can completely listen to the public's opinions and rerun it."

However, Xiao Li hasn't finished speaking yet.

Deputy Director Zhou waved his hand and said: "Okay, the station has already decided on the program and schedule arrangements, how to broadcast it or how to broadcast it, there are no rules, right? You can't just say it casually

The plans that had been made were disrupted.”

"Besides, replay rights are very expensive. Can you afford the money?"

Xiao Li stopped talking.

Because he knew that it would be his fault if he continued to say this.

Even though he knew that the most planned programs during the day were actually those extremely long TV shopping commercials, with some small programs inserted in between.

This is the current program schedule of Qilu TV.

But why are these ads so long?

I understand everything.

Isn’t it because these advertisements were received and arranged by your deputy Zhou?

Xiao Li left the office silently and retreated.

So if you don't take it seriously, why do you still spend so much money on this drama? Isn't it just to increase the ratings?

Xiao Li shook his head, because he knew that there were quite a few such things in a place like this.

If it were some other private companies, the company might choose the best method and the most profitable method non-stop.

But not this kind of place.

However, soon.

A single phone call was made to the top management of Qilutai.

In an instant, Qilu Station's nerves were affected. The big leaders in the station directly issued instructions to immediately squeeze out the schedule and quickly arrange for the rebroadcast of "Conquest"!

The reason is also very simple. An industrial boss from Guangdong called me.

They can invest a sum of money to buy advertising cooperation, and then the additional condition is to rebroadcast the episodes of "Conquest"!

So, the customer service department made arrangements immediately after ringing the phone all day without arranging anything.

Then, at the meeting, Deputy Director Zhou was scolded by the senior leadership overtly and covertly for his poor work performance. Although the words he said were profound, everyone could tell that they were blaming him.

At the same time, during the meeting, the ratings of major TV stations on the first day of the May season were also released.

"Recently, the main station and the purchasing and sales department have made some good achievements. Regarding the TV series "Conquer", the public evaluation is good. It is estimated that the ratings are also very impressive. Not only did we exceed the quota

Completed the loss control targets issued by superiors, and further deepened the important work guidance of the two goals, a key entertainment project, overfulfilled Liao (no typo), organized Damei Qilu,

To enrich people’s entertainment, new entertainment has the task of serving the grassroots masses! Let us applaud!”

Snap, snap, snap.

The director's speech, word for word, triggered a burst of orderly applause.

"Now, let me read the ratings ranking!"

The chief director took the report handed over by the assistant and signaled the applause to stop.

"First place, Golden Theater TV series, "Conquest"!"

After the chief director read out the name, people in the audience were immediately ecstatic.

That was the person in charge of acquiring the TV series at that time, a group leader of the purchasing and sales department.

At that time, he bought the small-production TV series "Conquest" against everyone's advice, which also caused dissatisfaction among some leaders in the station.

Among them was Deputy Director Zhou.

Deputy Director Zhou is in charge of the advertising business in the station.

There are also other team leaders who are responsible for the purchase and sale of TV series.

Director: "Its ratings are stuck at."

(Thanks to the book friend for the tip: book friend 20221027172302784.)
Chapter completed!