"Service?" Guan Fei had no idea about this and looked confused. In his philosophy, buying things is buying things itself. How can he buy and sell those illusory things?

Lin Yi explained, "What is service? It makes people feel comfortable and worth spending. Instead of taking out the money from your pocket, I will become an uncle."

"You mean, you can't beat and scold customers?" Guan Fei suddenly realized.

"You can understand this way..." Lin Yi was speechless. "The maintenance related to cars is not a one-time deal. There will be more and more cars in the future. Now we will gain a reputation from a customer, which is equivalent to gaining ten or one hundred customers in the future."

"Then I understand!" Guan Fei understood, "Brother Li means that the state-owned repair department has a bad attitude, which makes it uncomfortable to repair cars. Our price is about the same, but it makes people feel more comfortable, and others like to come to us."

"That's right! That's it." Lin Yi nodded.

"But..." Guan Fei scratched his head, "I think this is not easy to do. It's difficult to be patient all the time..."

"So, this will cost extra costs." Lin Yi said, "Whether an employee is happy is mainly related to two points. The first is whether the income is enough. If the income is not enough, the employee will definitely not be happy if his life pressure is too high. The other is whether the employee is angry with his superiors. If his superiors get angry with him, he is likely to spread the anger on the customer.

Therefore…the most important thing is to treat people as human beings.”

"Treat people as human beings..." Guan Fei repeated. This time he really understood what Lin Yi meant.

Lin Yi hadn't waited for him to figure it out yet, and then changed the subject, "Of course, we need to spend more money in this way, where does this money come from? My suggestion is to implement our car repair, maintenance, beauty center, and implement a membership system.

In other words, each time you recharge a different amount, you will get different membership rights.

For example, applying for a membership card of 300 yuan will receive three-year free glass water service and three-year free basic car wash service.”

"Then where do we make money?" Guan Fei was confused again.

"The money paid by member recharge can be called prepayment, which means that we have already received the money before we provide corresponding services. Although there are only a few people per person, what if there are 1,000 people applying for cards and 10,000? We are equivalent to having a lot of money in advance.

As long as there are newcomers who apply for cards in the future, even if we don’t make money, we can still do this job together.

What's more, although glass water is free, it seems that it makes less money.

But didn’t the customer come to us because of this? Do you need to change his wiper strips?

Does his car have other minor problems that need repair?

Since he changed the glass water and washed a car again, our waxing service is on sale. He has a membership card and can enjoy a discount. Do you need to wax it again?"

"So that's it!" Guan Fei understood completely, "In other words, we should not care whether a project in front of us makes money. As long as we do it, we can make money all the time?"

"Yes." Lin Yi nodded.

Although the set he said seems easy, it is difficult to do.

Even after decades, there are very few people who can do this.

But even if you can't do 10% or even 30% of it, it will become a beautiful landscape in an era when car-related service personnel are holding a donkey face.

"Then where should we start?" Guan Fei asked.

"Don't be particularly anxious. I will write a plan in the next few days. Brother Guan will implement this plan at that time." Lin Yi replied.

This car maintenance center will have a bright future, but it is not the most important part of Lin Yi's future plan.

It can only be regarded as a channel for obtaining cash flow, and Lin also wants to invest his cash in scientific research.

He wanted to make complete vehicles and had the knowledge to make complete vehicles. It would not be too much to say that he was the same as a research and development engineer in a team of China in this era.

However, he does not have other conveniences that those R&D engineers rely on under large companies.

For example, there are a large number of affiliated companies that can manufacture trial parts at extremely low costs.

For example, once a large company becomes determined, they can quickly build production lines and enter mass production.

Automobile manufacturing is a heavy industrial manufacturing and is a technology-intensive and capital-intensive industry.

Lin Yi was sure to hand-built a single product with excellent performance, but was not sure to create a production line that could be produced stably.

Therefore, his plan is to use the car maintenance center to obtain cash, and then use this cash to develop some OEM factories, that is, large companies, to do their best in this small direction that may not be taken into account in a short period of time.

After that, we continue to guide one small direction after another, so that they can all reach the world's advanced or world-leading level.

If... can make all tens of thousands of parts on and off the car to be the world's leading position. Why are Chinese domestic cars not the world's leading position?

However, his idea now seems like a foolish person.

Whether it is Santana or Jetta.

Whether it is SAIC or FAW.

They have done their best to meet German production standards.

Even the whole country's spare parts factories have used political mobilization to barely meet the Germans' quality requirements for auto parts at any cost.

However, whether it is Santana or Jetta, it is "old antique" models abroad. Even in Germany, it is no longer produced or sold.

SAIC's Santana comes from the Volkswagen factory in Brazil, and FAW's Jetta comes from the Volkswagen factory in South Africa.

Under such circumstances, a man suddenly ran out and shouted to the world, "China will definitely build the best car in the world!"

That's tantamount to a mental illness and a madman.

However, Lin Yi knew that all this was possible and possible.

Whether it is the Germans or the Japanese, their current technology seems to be like a god.

But these gods have no idea of ​​pushing technology to the extreme. Instead, they are increasingly aiming for profit.

The Jetta and Santana produced by Germany under high standards and strict requirements have created a reputation for the public in China. However, they can easily be ruined in Passat in the future.

Nothing is eternal.
Chapter completed!