Font
Large
Medium
Small
Night
Prev Index    Favorite Next

06 Customer dissatisfaction

Zhang Wei stood up and said hello. When he was about to introduce Huang Bo next to him, he didn't expect that this guy actually introduced himself first.

Mr. Jiang was stunned for a moment, then shook hands with Huang Bo casually, then looked at Zhang Wei and asked: "Xiao Zhang, is this the new younger brother assigned to you by your company?"

"Huang Bo is not my younger brother, he is the salesperson in the southern district of our company." Zhang Wei briefly explained the relationship between the two, without explaining too much, feeling that it was not necessary.

Mr. Jiang glanced at Huang Bo again and nodded slightly to him.

"It turns out that I am the salesperson of your company's southern district. Xiao Zhang, Xiao Huang knows more etiquette than you."

After hearing this, Zhang Wei glanced at Huang Bo next to him out of the corner of his eye. Seeing that this guy was actually grinning in a flattering manner, he smiled slightly and said nothing, but in his heart he secretly cursed Huang Bo for being a fool.

X.

You can't even hear the irony, what else is it if you're not stupid?

What is etiquette? Etiquette is the etiquette and rules for people to interact with each other.

You are a stranger, and when you arrive, before the two familiar people have even started talking to each other, you rush to introduce yourself first. This is a lack of etiquette.

Besides, you, a salesperson from the South District, just come to meet the customers from the East District. If you are so proactive in front of the customers, it seems a bit suspicious of promoting yourself, and it can easily lead to misunderstandings. People who know will understand that you are accompanying the customers to meet the customers.

, those who are not clear think that this company is going to change the responsible sales person, so this is because they don’t understand the rules.

No wonder the performance of the Southern District is so poor. Now Zhang Wei understands that it definitely has a lot to do with this guy's low emotional intelligence.

Lao Jiang did not show any courtesy to the two of them. After gesturing for them to sit down, he said to Zhang Wei with a cold face: "Xiao Zhang, we have been cooperating for two or three years. I didn't expect you to do things so unethically."

Zhang Weili was stunned for a moment: "Mr. Jiang, what do you mean by this? Why am I not being honest?"

Zhang Wei was confused. Although he had been mentally prepared for Chiang Kai-shek's outburst, he did not expect that it would be directed at him. The most important thing was that he did not know why.

"Humph, what do you mean you don't know it in your heart? How come I've never heard you mention the agent's marketing fee this year?" Mr. Jiang snorted coldly, and immediately started to ask questions.

"Marketing promotion fee?" Zhang Wei was shocked and immediately understood what the problem was.

Zhang Wei's company is the general agent of a foreign brand in China. This marketing fee is returned by the manufacturer to the general agent in the form of rebates based on the general agent's sales in the previous year. The general agent then distributes it to its subordinates.

Regional agents are used for product marketing.

Originally, when the company was doing its planning at the beginning of the year, the East China region where Zhang Wei was in charge had this expense plan. However, considering that the channel construction in the East China region was relatively mature and there was not much need for promotion, Xu Keng, after discussing with the big boss, decided to include this expense.

This expense is recorded in the annual sales profit, but is nominally shared among the regional agents.

Although this kind of trickery is not a secret in companies like the general manager, after all, this matter cannot be brought to the table, so the specific details are generally not known to downstream channels.

"Mr. Jiang, I really don't know about this. As far as I know, none of the agents in East China have such fees this year. If you don't believe me, you can ask other agents in East China."

Even if Zhang Wei is beaten to death, he will not admit that he knows about this fee. First of all, he cannot say it without the company's permission. More importantly, it is related to the integrity of sales.

Those who engage in channel distribution rely entirely on the channel agents they have to help secure goods and achieve performance.

The reason why channel agents are willing to help buy goods is because they trust the salesperson who allows them to buy goods. They believe that this salesperson can help them obtain good prices, as well as project information, market protection and other resources.

This relationship of mutual trust and interdependence is the basis for a win-win situation for both parties.

Just imagine, if agents don’t trust you anymore, who the hell will be willing to help you buy more goods in the future? If you can’t achieve results, how can the company tilt its resources to you? If this continues, the final result will only be channel agents.

If you continue to lose sales, you should find another way out of sales.

"Xiao Zhang, please stop pretending in front of me. I don't care if other companies have it or not. The ugly talk comes first. I, Broadcom, can't lose a penny of this year's 153,000 marketing expenses."

When Zhang Wei heard that Mr. Jiang actually reported the specific figures, he immediately understood that the other party had obtained real evidence. Now the problem was a bit serious, and he suddenly felt a headache.

To be honest, Zhang Wei himself only knew a rough figure, and it was not as precise as the figure given by Chiang Kai-shek.

Zhang Wei glanced at Huang Bo suspiciously and saw him shaking his head imperceptibly, obviously saying that he didn't know.

Zhang Wei pondered for a moment and said: "Mr. Jiang, don't worry about this. I will definitely give you a satisfactory answer after I go back and understand it clearly. I guarantee that the fees due to your company will not be less."

"Okay, since you said that, let's wait until you understand it clearly." Then Lao Jiang issued an eviction order: "If you have nothing else to do today, let's do this first. I have something to do, so I won't send you off.

go out."

Mr. Jiang refused outright, leaving no room for negotiation.

After leaving Broadcom, Zhang Wei didn't say a word and walked silently, his face dark and ugly.

This was beyond the worst outcome that Zhang Wei had expected. Zhang Wei knew that although he did not cause this incident, he could not shirk the blame because Broadcom had been Zhang Wei's client for the past few years.

Huang Bo took two quick steps to catch up with Zhang Wei: "Viagra, you must explain this matter to Manager Xu as soon as possible. I think this matter is a bit serious..."

Zhang Wei suddenly stopped, turned to glare at Huang Bo, and asked: "How the hell did Chiang Kai-shek know about this 150,000 city promotion fee?"

Huang Bo suddenly trembled: "Wei... Viagra, what are you yelling at me for? I... how do I know?"

"You're the fucking Viagra!" Zhang Wei shouted.

Huang Bo was startled by Zhang Wei's roar, which was almost like a roar, and he didn't dare to say a word for a long time.

Looking at the cowering Huang Bo next to him, Zhang Wei was even more angry, but because of his colleague's kindness, it took him a few seconds to suppress his anger.

"You go back alone first."

"Should I go back alone first?" Huang Bo said hesitantly: "Viagra, why don't you make a phone call first and tell Manager Xu about the situation. Just now he asked me on WeChat, but I didn't dare to reply...

"

"Can't you understand human language? I told you to get out!" After saying that, Zhang Wei pushed the guy away and walked forward without looking back.
Chapter completed!
Prev Index    Favorite Next